Fair play you can verify.
Equal starts, server-owned results, replay evidence, and a clear review path keep every outcome inspectable.
Four rules define a fair match.
These are system boundaries that can be checked against the implementation—not vague claims that every network or device performs identically.
Protection runs before, during, and after every match.
No single behavioural indicator is treated as conclusive on its own. Prevention, authoritative verification, retained evidence, and human-reviewable decisions work together to protect legitimate players and isolate uncertain results.
Server-authoritative validation
Clients request only permitted actions. The server validates those requests and owns movement, collision, carried value, placement, extraction, and the final result. Invalid or abusive traffic can be rejected, rate-limited, or disconnected.
Replay-backed results
Completed matches are checked against the authoritative report and deterministic replay evidence. An inconsistency can pause routine finalization and preserve the case for investigation instead of silently accepting an uncertain outcome.
Evidence before action
Integrity and financial-risk cases are assessed against retained evidence. Material measures are proportionate to the case, reviewable by a person, and corrected when an appeal succeeds.
What crosses the line.
Competitive advantage must come from play—not software, coordination, identity abuse, or manipulation outside the intended rules.
No automation
Bots, automation, unauthorized clients, or attempts to submit server-owned state
No service abuse
Exploits, intentional protocol abuse, denial-of-service activity, or evading rate limits
No manipulation
Collusion, multi-accounting, match manipulation, account sharing, or identity misrepresentation
No financial abuse
Fraudulent deposits or withdrawals, sanctions evasion, and misuse of review or support systems
A disputed result follows stored evidence.
Use Support with a match or transaction reference. A screenshot can help explain the issue, but the server report, replay evidence, match stage, ledger, and incident record provide the authoritative review trail.
Identify the result
Provide Match ID or Room ID, mode, approximate UTC time, visible result, and the exact part you dispute. For a wallet issue, include the Base transaction hash.
Check report and replay
The review compares the stored terminal report, participant results, replay recomputation, applicable match stage, settlement state, and relevant service incidents.
Record an evidence-based outcome
Possible outcomes are settlement as recorded, an eligible pre-threshold void/refund, a correction, or further investigation. A complaint alone does not guarantee a refund.
Cash rules are visible before every paid queue.
Cash Arena is in a limited rollout and is not yet available to every account. The rollout is expected to reach 100% of otherwise eligible accounts in supported locations by 1 September 2026; age, identity, security, risk, and live service checks continue to apply. Before confirmation, the screen must show the buy-in, fee, maximum possible loss, prize formula, settlement state, and any review hold.
Uncertain results do not settle silently
Where Cash access is enabled, a replay mismatch, integrity case, or financial risk review may pause settlement. A hold is not itself a finding against a player.
Match stage matters
An eligible, authorized platform void before meaningful gameplay returns the full locked amount, including the displayed fee. After that threshold, stored evidence requires review and a refund is not automatic.