Case reference#CASE-ID
Secure- Category
- Match review
- Evidence
- Attached
- Priority
- Standard
Account contextVerified channel
Support
Get the right help.
Use a signed-in ticket for COIL Extraction Royale account, match, or wallet issues so the relevant context stays attached. If you cannot sign in, email [email protected] from the address connected to your account.
Betacoil will never ask for your password, two-factor code, private key, or recovery phrase. Never include them in a ticket or email.
Secure case flowFrom issue to resolution
SUP / 24Resolution pathTracked
- 1Case openedReceived
- 2Specialist reviewTriaged
- 3Outcome recordedResolved
No secrets requestedPasswords and recovery phrases stay private.
Choose the right path
Tell us what happened and include a reference.
Response time depends on issue complexity and current volume. When applicable, put “Security,” “Cash restriction,” or “Funds at risk” in the subject so the report can be identified quickly.
Account
Sign-in, recovery, or security
Use password recovery first. If the account may be compromised, email from the connected address with your username, approximate event time, and what changed.
Match
Result or fair-play review
Include the Match ID or Room ID, mode, approximate UTC time, visible result, and the specific part you believe is wrong. Screenshots can help but are not authoritative evidence.
Wallet
Deposit or withdrawal
Include the Base transaction hash, wallet address, amount, asset, UTC time, and current in-app status. Never send keys or a recovery phrase.
Review outcomes
A review follows stored service evidence.
Support can compare the report, server result, replay and integrity evidence, account and ledger records, match stage, and relevant incident context. It cannot change a valid outcome without supporting evidence.
Possible decisions
Settle, void, or investigate
Depending on the evidence and applicable rules, a case may be upheld, corrected, voided or refunded when eligible, or escalated for deeper investigation. Refunds after meaningful gameplay are not automatic.
Cash restriction
Request a pause at any time
If Cash access is available to your account, Support can receive a request for a temporary or indefinite Cash access restriction. Verification of account ownership may be required.
Privacy requests
Access, correction, deletion, and objection requests.
Send a privacy request to [email protected] with the subject “Privacy request.” We may need to verify identity before acting and may retain records where law, security, fraud prevention, disputes, or financial reconciliation require it.